Privacy Policy

Introduction

At Findexa, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content creation services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

  • Name and email address
  • Phone number (if you request a callback)
  • WordPress site URL and API credentials
  • Payment information (processed securely through third-party payment processors)
  • Communication preferences and correspondence with our support team

Automatically Collected Information

When you access our service, we may automatically collect:

  • IP address and browser information
  • Usage data and analytics
  • Log files and error reports

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our content generation services
  • Process your subscription and payments
  • Generate and publish content to your WordPress site
  • Communicate with you about your account and support requests
  • Improve our services and develop new features
  • Comply with legal obligations and enforce our terms

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure API connections with your WordPress site
  • Regular security audits and updates
  • Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

WordPress Credentials

We take special care with your WordPress credentials:

  • We use secure API tokens and application passwords, never your main admin password
  • Credentials are encrypted and stored securely
  • We operate with minimal permissions necessary to publish content
  • You can revoke our access at any time through your WordPress admin panel

Third-Party Services

We may use third-party services for:

  • Payment processing (credit card information is never stored on our servers)
  • Email communications
  • Analytics and performance monitoring
  • AI content generation

These third parties have their own privacy policies and we encourage you to review them.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you cancel your subscription, we will delete or anonymize your data within 30 days, except for information we are required to retain for legal or accounting purposes.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information

To exercise these rights, please contact us at support@findexa.ca

Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, though this may affect the functionality of our service.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date below.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last Updated: December 8, 2025